Meet Michelle, a Service Optimization Specialist who is an integral part of our backend team! Proficient in the various emerging technologies that we use to serve our clients, Michelle’s instructional and data-driven approach helps to set our Services Delivery team up for success.

With 7 years of experience in the career transition industry, Michelle has stayed in this career for so long because she finds it fulfilling to help people achieve their dream job! In the industry, she is known for her skills in client management, her effectiveness at creating standard operating procedures, and her ability to train others.

When she’s not working, Michelle enjoys spending time with her son, reading, and writing. Additionally, a fun fact about Michelle is that she used to run a salon before working at ECP.

We are so grateful for the work that Michelle does to prepare and position ECP clients above their competition.

How do you think that the job search industry is changing? Covid has changed everything and I don’t think all the jobs that have gone remote will return to in-office. This will allow people more flexibility in their job search.